Emma & Buddy Refund Policy: Eligibility Criteria & Payment Terms
At Emma & Buddy, we are committed to providing seamless access to licensed healthcare professionals for emotional support animal (ESA) evaluations. We proudly offer a 100% Money-Back Guarantee if you are not approved for an ESA letter following your evaluation.
Eligibility for a Refund
You may qualify for a full refund under the following circumstances:
- Your ESA letter is denied by the landlord or applicable regulatory agency.
- You do not receive your ESA letter after completing your evaluation with the licensed healthcare professional.
Exclusions - When Refunds Will Not Be Issued
Refunds are not available in the following situations:
- You submit incomplete, inaccurate, or fraudulent information as part of your application.
- You fail to submit the required documentation needed to complete your evaluation.
- You are ineligible due to legal, residency, or other regulatory requirements.
- Your ESA letter is invalidated or rejected for reasons outside of Emma & Buddy’s control.
- You miss or fail to complete your scheduled consultation with the licensed healthcare professional.
- An ESA letter has already been issued by the licensed healthcare professional and you later request a refund.
How to Request a Refund
To request a refund:
- Contact our support team at support@emmaandbuddy.com within five (5) days of receiving your notice of denial.
- Include proof of denial issued by the landlord or applicable regulatory agency.
Processing Time
Once approved, refunds will be issued to the original payment method within 5-10 business days. Please note that processing times may vary depending on your financial institution.
